With a growing number of Alienware M11x notebook owners complaining about faulty hinges on the machine, Dell is now planning to introduce a â€śhinge fix programâ€ť in a bid to placate these worried, and often indignant, M11x-R1/R2 customers.
â€śWe apologize for this process taking so long. We have an ETA around March for when the M11x-R1/R2 Hinge fix program will be started,â€ť wrote Chris M, Dellâ€™s forum liaison, on the Alienware forum. However, a start date range for the program has yet to be finalized and depends on a third-party vendor.
â€śWhen it does begin, all who have the hinge defect will get it repaired regardless of the warranty end date. We know that you deserve the re-designed Hinge and we will make it happen.â€ť
While this latest announcement from Dell is sure to comfort worried customers, the fact is the company has already taken far too long to come up with a fix. The last time the PC vendor assured everyone that its â€śrelevant internal teamsâ€ť were looking into the matter was back in November, 2010. As it turns out, they are still at it.